> ## Documentation Index
> Fetch the complete documentation index at: https://docs.assetinfinity.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Entitlements and claims

> How the system decides whether a repair is covered, where that decision is shown, and how a claim is raised.

An **entitlement** is the answer to "does somebody else pay for this repair". The system works it
out when work is raised, and records the answer.

## Why it is decided once and recorded

The decision is stored rather than recomputed on demand. That matters because contracts change,
warranties lapse, and the answer six months later is not the answer at the time. What you see on the
job is what was concluded when the work was raised, with the evidence it used.

## What is weighed

| Input                    | Question                                                 |
| ------------------------ | -------------------------------------------------------- |
| **The asset**            | Is it named, or in a covered site or category?           |
| **The date**             | Is the contract live?                                    |
| **Exclusions**           | Evaluated **first** — an excluded fault stops the check  |
| **Coverage**             | Parts, labour, travel, consumables — which are included? |
| **The work type**        | Does the agreement extend to this kind of work?          |
| **Meter and age limits** | Some warranties end at a run-hour figure, not a date     |

Exclusions first is the important ordering. A contract covering "all mechanical repairs" that
excludes "damage from operation outside specification" does not cover a bearing failed by running
dry, and evaluating coverage before exclusions would say it does.

## Where you see it

<AccordionGroup>
  <Accordion title="On the work order">
    The **Warranty** tab reads the recorded decision: covered or not, by which agreement, and on what
    evidence. See [inside a work order](/work/work-order-detail).
  </Accordion>

  <Accordion title="On the asset">
    The **Cover** tab shows every contract and warranty covering that machine — together, because
    both answer the same question. See [inside an asset](/assets/detail).
  </Accordion>

  <Accordion title="On the contract">
    The **Entitlement evaluations** tab lists every decision made against that agreement.
  </Accordion>
</AccordionGroup>

## Warranty protection

The case this exists to prevent: a machine still under manufacturer warranty gets repaired
in-house, the cost lands on your budget, and nobody notices for a year.

Because cover is evaluated when work is raised and shown on the job, a covered repair is visible
before somebody is sent — not at the year-end review.

## Raising a claim

A claim is raised **from the covered work order**, not from the contract. That is where the evidence
is: the labour booked, the parts issued, the photographs and the failure record.

The claim carries the entitlement decision that justified it, so what was claimed and why stays
together.

## When cover is refused

A refusal is as useful as an approval, and is recorded the same way with its reason. Common causes:

* The fault is **excluded**.
* The contract had **expired** at the time of the work.
* The asset is **not in scope**.
* A **meter or age limit** was passed.

If a refusal looks wrong, the contract's coverage is usually where the transcription went wrong —
check [the contract](/commercial/contracts) against the signed document on its Documents tab.


## Related topics

- [Inside a work order](/work/work-order-detail.md)
- [Core concepts](/core-concepts.md)
- [Inside an asset](/assets/detail.md)
- [Contracts](/commercial/contracts.md)
- [The capacity plan](/work/capacity.md)