> ## Documentation Index > Fetch the complete documentation index at: https://docs.assetinfinity.ai/llms.txt > Use this file to discover all available pages before exploring further. # The work order lifecycle > Every default work order status, what each one means, and which moves are allowed between them. A work order moves through states. This page documents the **defaults** a new organisation starts with — yours may differ, because the lifecycle is [configurable](/config/statuses). ## The states | Status | Category | Open? | Notes | | ------------------------ | --------- | ----- | ---------------------------------------------------- | | **Draft** | Draft | No | Being written. Not yet real work | | **Open** | Open | Yes | Raised, nobody on it | | **Assigned** | Open | Yes | Somebody has it, has not accepted | | **Accepted** | Open | Yes | The technician has taken it on. They may now edit it | | **En Route** | Active | Yes | Travelling. Counts as travel time | | **In Progress** | Active | Yes | At the machine. Parts and labour may be booked | | **On Hold** | On hold | Yes | Blocked. The SLA clock is paused | | **Waiting for Parts** | On hold | Yes | Blocked on stock. SLA paused | | **Waiting for Vendor** | On hold | Yes | Blocked on a contractor. SLA paused | | **Waiting for Approval** | On hold | Yes | Blocked on a decision. SLA paused | | **Completed** | Completed | No | Work done. SLA clock stopped. Can be reopened | | **Closed** | Closed | No | Finished and signed off. Terminal | | **Cancelled** | Cancelled | No | Abandoned. Terminal | The **category** is what reports count, not the name. Rename "Waiting for Parts" to "Awaiting spares" and every chart still counts it as on hold. This is why renaming a status is safe. ## What a status decides Each status carries flags that change what the product does — not just what it displays: | Flag | Effect | | --------------------- | ------------------------------------------------- | | Counts as open | Whether "7 open jobs" includes it | | Counts as active | Whether the job is being worked right now | | Counts as downtime | Whether the asset is down while the job sits here | | Stops the SLA clock | Completed and Closed stop it | | Pauses the SLA clock | The on-hold states pause it | | Technician may edit | From Accepted onward | | Parts may be consumed | In Progress only, by default | | Labour may be booked | From En Route onward | | May be cancelled | Up to Completed | | May be reopened | Completed and Closed | | Available offline | Which states the handset may move a job into | ## Allowed moves **Getting started** ```text theme={null} Draft ──Submit──→ Open ──Assign──→ Assigned ──Accept──→ Accepted ``` **Doing the work** ```text theme={null} Accepted ──Depart──→ En Route ──Start work──→ In Progress Accepted ──Start work────────────────────────→ In Progress In Progress ──Complete──→ Completed ──Close──→ Closed ``` **Getting blocked, and unblocked** A job can be blocked before anyone starts it — a vendor booked for tomorrow, parts that have not arrived — so waiting is reachable from Open, Assigned, Accepted *and* In Progress. | From | To | Action | | -------------------- | ----------------------------------------------------------------------- | ----------------------------------------------------------------- | | Open | Waiting for Parts | Wait for parts | | Open | Waiting for Approval | Request approval | | Assigned | On Hold / Waiting for Parts / Waiting for Vendor | Put on hold · Wait for parts · Wait for vendor | | Accepted | On Hold / Waiting for Parts / Waiting for Vendor | Put on hold · Wait for parts · Wait for vendor | | In Progress | On Hold / Waiting for Parts / Waiting for Vendor / Waiting for Approval | Put on hold · Wait for parts · Wait for vendor · Request approval | | Waiting for Parts | Assigned | Parts arrived | | Waiting for Parts | In Progress | Resume | | Waiting for Vendor | Assigned | Reassign after vendor declined | | Waiting for Vendor | In Progress | Resume | | Waiting for Vendor | Completed | Vendor completed the work | | Waiting for Approval | In Progress | Approved | | On Hold | Assigned | Resume before start | | On Hold | In Progress | Resume | **Backing out** | From | To | Action | | ----------------------------- | ----------- | -------- | | Assigned | Open | Unassign | | Completed | In Progress | Reopen | | Open · Assigned · In Progress | Cancelled | Cancel | ## Service levels Priority carries a service level: a promise about response and resolution. The clock runs while the job is open, **pauses** in the on-hold states, and **stops** at Completed. That is why "Waiting for Parts" is not a way to hide a late job — the clock pauses, but the paused time is recorded and the *SLA breached* view still finds jobs that ran out. Configure priorities and their service levels under [work settings](/config/work). ## Changing any of this Add states, rename them, and change which moves are allowed under [statuses and transitions](/config/statuses). One rule the product enforces: what a status **means** to records already in it cannot change while any record sits there, but what may happen **next** always can. ## Related topics - [Your first hour](/quickstart.md) - [Inside a work order](/work/work-order-detail.md) - [Work requests](/work/requests.md) - [Inside a vendor](/commercial/vendor-detail.md) - [Work settings](/config/work.md)