Why it is decided once and recorded
The decision is stored rather than recomputed on demand. That matters because contracts change, warranties lapse, and the answer six months later is not the answer at the time. What you see on the job is what was concluded when the work was raised, with the evidence it used.What is weighed
Exclusions first is the important ordering. A contract covering “all mechanical repairs” that
excludes “damage from operation outside specification” does not cover a bearing failed by running
dry, and evaluating coverage before exclusions would say it does.
Where you see it
On the work order
On the work order
The Warranty tab reads the recorded decision: covered or not, by which agreement, and on what
evidence. See inside a work order.
On the asset
On the asset
The Cover tab shows every contract and warranty covering that machine — together, because
both answer the same question. See inside an asset.
On the contract
On the contract
The Entitlement evaluations tab lists every decision made against that agreement.
Warranty protection
The case this exists to prevent: a machine still under manufacturer warranty gets repaired in-house, the cost lands on your budget, and nobody notices for a year. Because cover is evaluated when work is raised and shown on the job, a covered repair is visible before somebody is sent — not at the year-end review.Raising a claim
A claim is raised from the covered work order, not from the contract. That is where the evidence is: the labour booked, the parts issued, the photographs and the failure record. The claim carries the entitlement decision that justified it, so what was claimed and why stays together.When cover is refused
A refusal is as useful as an approval, and is recorded the same way with its reason. Common causes:- The fault is excluded.
- The contract had expired at the time of the work.
- The asset is not in scope.
- A meter or age limit was passed.