If you don’t see this in your navigation, your administrator can switch the module on under Administration → Modules, or it may not be included in your plan.
What is on it
Guides and articles come down with your work on each sync — only those for the kinds of asset your jobs are on, not the whole library. Until something has been downloaded the screen says Nothing downloaded yet. (The demo organisation’s technician has none at the time of writing, so there is no screenshot here.) A symptom, an asset, a code searches what was downloaded. It is a plain match on the text rather than the ranked search the web app’s knowledge base uses; if nothing matches, the screen reminds you that the full search is in the web app when you have a signal.Reading a guide
A troubleshooting guide is laid out in the order you would use it at the asset, and it leads with its safety note:
Each guide shows its revision (rev ), when it expires or expired, and % found it useful. If the steps were not downloaded, it says they arrive on the next sync.
Any use? — Yes or No — records whether the guide helped. Your answer is queued and goes up on the next sync; it is what the percentage is worked out from.
Paperwork for these assets
Paperwork for these assets lists the controlled documents in force for the assets on your jobs — certificates, method statements, procedures — with when each runs out. The documents themselves need a signal to open; the list tells you what is in force without one.Adding to it
Anything you learn on a job can be filed for the next person: on the job screen, write a note under Worth knowing and it is filed against that kind of asset.Knowledge base
Guides, articles and how they are written and ranked in the web app.