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An article’s page is where you read one answer from the knowledge base, say whether it helped, and — if you write articles — amend it, send it for review, publish it or archive it. Open one from the Search or All articles tab of Articles. An article people follow is treated like a controlled document: every published version is kept, the history is on the page, and changing a published article never rewrites what people are following until the change is published. A published article with its version, reader feedback, the note it came from and its history A published article with its version, reader feedback, the note it came from and its history

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The header

Under the header: how many views, how many readers said it helped and said it did not, and the date it was published.

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The buttons

Which buttons you see depends on the article’s state and your permissions (see who can do what).

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The status flow

Editing a draft that is waiting on a review sends it back to draft, so the review has to be asked for again — the reviewer agrees to the words that will actually be published.

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Reading it

The body is headed Version n — the version readers are following — with the summary first and the full text below. While a newer version is being prepared, a second panel, Draft vn — not published yet, shows it beside the published one, with Renamed to: title if the draft changes the title.

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Was this any use?

At the end of the body, Was this any use? asks for Yes or No. A No opens a box — “What was wrong with it? This is the part an author can act on.” — and Send. Afterwards the page says “You said this version helped” (or did not), with Change your answer. Your answer is for this version: a new version asks again. It is two buttons rather than a star rating because the question worth answering is whether to keep the article at all.

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What people said

Every comment readers left, as sentences with who wrote them and when, marked with whether they found it useful. The dissenting comments are shown in full rather than folded into a percentage, because “reads as pump-specific — the same bearing is in the conveyor drives” tells an author what to fix.

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Came from the floor

The technicians’ notes this article was made from, with who wrote them, on which asset, and when. See From the floor.

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History

Every version, newest first: its number, its status, what changed, when it was made, and superseded date for versions that have been replaced.

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Amending an article

Amend (or Continue the draft) opens Amend this article (or Continue draft vn). The Amend this article form The Amend this article form The form says what will happen: “This opens a new draft. The published version stays exactly as it is until somebody publishes the draft.” On a draft already in review it warns that saving sends it back to draft. Save draft saves the draft. Nothing changes for readers until it is published.

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Archiving and restoring

Archive opens Archive this article: “It stops appearing in search. Its versions stay, because somebody followed them.” It asks Why is this no longer the answer? — the next author needs this. Archive confirms. An archived article shows Archived date by who, and says it “does not appear in search, and cannot be amended or published until it is restored.” Restore brings it back.

Articles

Searching the knowledge base and writing new articles.

What we know in the field app

Reading articles and guides on the handset, offline.