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The field app is the phone app for the people doing the work: it holds its own encrypted copy of your work, so you can open a job, tick a checklist, read a meter or raise a breakdown where there is no network, and it sends everything up when it next finds a signal. It runs as the app installed on an iOS or Android phone or tablet, not in a web browser — see getting it. The field app Home screen, with today's count, the work on the device and the doors to every other screen The field app Home screen, with today's count, the work on the device and the doors to every other screen

How it differs from the web app

The web app asks the server for everything. The field app asks its own encrypted database on the handset, and syncs when it can. Three things follow from that. A few screens are the exception, because what they show changes while you walk and a stale copy would be wrong: Approvals, Lost & found, Boards and My profile are read live and need a connection. So do a job’s Workflow log and Move this kit on a scanned kit. Each one says so on the screen.

How it looks

The field app is drawn the way the web app is. Every list and every block of fields is a card on a light canvas, a work order carries its status as a coloured chip and its priority as a row of bars, and the tab you are on wears a soft pill in the bottom bar. Home’s counts are cards with the number loud and the glyph in a tinted square; a count with something late turns red. Tap targets stay large enough for a gloved thumb. Status chip colours follow the kind of status — active, finished, closed or cancelled — rather than its name, so a status your organisation has renamed keeps its colour. The app follows the phone’s light or dark appearance unless you choose otherwise under More — see appearance.

The header

Every screen has the same sticky header. The connectivity line reads, in order of importance:

Five tabs

The words on every record and every action

The app uses the same few words everywhere, each with its own icon, so colour is never the only signal. On a record (a job, a round, an asset, a checklist step): Under an action button, before you press it:

What is on the handset depends on your organisation

Every door on Home and every section on a screen follows two rules: the module behind it must be switched on for your organisation, and you must hold the permission it needs. Where either is missing, the door or button is simply absent rather than present and refusing.
If you don’t see a screen described in this section, your administrator can switch the module on under Administration → Modules, or it may not be included in your plan.
Statuses, priorities, types of work and the questions on forms all come from your organisation’s own configuration, synced to the handset. The names in the screenshots here are the defaults — see statuses and the Form Studio.

Getting it

The field app is the app installed on an iOS or Android phone or tablet. Your administrator tells you where to get it.
It does not run in a web browser. Opening the field app’s address in a browser — on a laptop, or on a phone without the app installed — shows a short page, Use the app on your phone, which points you to the installed app for work at the asset and to the web app for work at a desk. There is nothing to sign in to on that page, so a browser is never enrolled as one of your organisation’s devices. An app added to a phone’s home screen from the browser counts as a browser for this purpose.
The app shows the Asset Infinity icon on the sign-in screen. Once you have signed in, the unlock screen and the foot of More show your organisation’s own icon where it has uploaded one, and the Asset Infinity icon where it has not. The icon is kept on the handset, so it shows with no signal. It can also take small updates between store releases: it checks at a cold start and applies the update the next time it is opened from fully closed. More shows which build and which update the handset is running. On some phones the Android back button is handled by the app: on a screen with nowhere to go back to, it shows Press back again to leave rather than closing the app at the first press.

Notifications

Where your organisation has notifications set up for the field app, it can tell you that a job has been assigned or a message has arrived even when the app is closed. Tapping one opens the job or the approval it is about. Declining the permission changes nothing else — everything still syncs when you open the app.

In this section

Signing in

Enrolling the handset, the passcode, a second organisation, and the lock screen.

Home, Today and Work

The hub and the lists you live in.

The job screen

Working a job from accepting it to completing it.

Raising work

Raising a job or starting a round from where you stand.

Offline and sync

How queued work reaches the server and what the Sync tab shows.

The Sync Center

Where the office resolves collisions and reads refusals.