Skip to main content
Messages on the handset holds the same conversations as messages in the web app, so you can read and reply from wherever you are — which, when you need to message a planner, is usually somewhere they are not.
If you don’t see this in your navigation, your administrator can switch the module on under Administration → Modules, or it may not be included in your plan.
The Messages list with each conversation's latest message and unread count The Messages list with each conversation's latest message and unread count Open it from Home → Messages; the badge on the door counts conversations with unread messages.

What that costs, said plainly

Conversations come down with your work and are read from the handset, so nothing waits on a request. The line under the heading says As new as your last sync, — what you read is only as new as that, and what you send waits in the outbox until the phone finds a signal.

The list

Each conversation shows its title, when the last message arrived, who sent it and what it said, with an unread count. Search what is on this handset filters the conversations by text; anything older is on the server. Conversations you are in, and the jobs you have written on, come down with your work.

A conversation

A conversation with messages, a job mention, and the message box with Photograph and Send A conversation with messages, a job mention, and the message box with Photograph and Send

Writing a message

A photograph follows its message — it cannot be attached until the message itself has reached the server. A message can still be refused for one reason: you were removed from the conversation while the phone had no signal. The refusal appears on the Sync tab with your text still on the handset — unsent, not lost. A conversation that is the discussion on a job says so: write on the job itself, where the rest of it is.

Messages

Conversations, mentions, and where they are reached from in the web app.