Opening it
The explorer is listed among the reports. Open Analytics → Reports — or the Work category under it in the sidebar — and press Open on Work order explorer. It is marked built in: it is part of the product rather than a report somebody saved, so it has no Run, Schedule, Edit or Remove, and nobody shares it or hides it. See reports. You need View saved reports, your organisation needs the report builder module, and your roles must reach the reports filed under Work. The counts are of the work orders you could already open: two people with different site access see different totals, and both are right.Choosing what to count
Four tabs decide how the first level groups the work, and where opening a row leads:
Two choices above the table narrow every level:
Changing a tab or either choice starts the walk again from the top.
The header counts what the current level holds: work orders, open, overdue, the share of SLA met, and SLA breached. The SLA share is green from 90%, amber from 75% and red below that.
Each level
Each row is one site, location, team, lead assignee, priority or type. A place or a type with work recorded against itself as well as beneath it has its own row, such as “At Floor 1 itself”, beside the rows for what is inside it. Work with no value at this level is grouped as No site, No location, No team, No lead assignee, No priority or No type.
A Total row at the foot adds each column up.
Every number above zero is a link that lists exactly the jobs it counts — a count of 41 opens 41 jobs. Clicking SLA breached on a row lists that row’s breached jobs, and clicking a priority’s figure lists the jobs at that priority.
The line above the table shows where you are, for example Site wise › Columbus › Building A › Ground Floor · SLA breached. The figure you clicked is named in it, so a short list is not mistaken for the place’s whole workload. Click any earlier step to go back to it.
The jobs
At the end of the walk the table lists the work orders themselves, newest first.
Search number or title narrows the list as you type, and Filter narrows it on any column, including the two SLA columns by reading. Columns chooses which columns are shown. These start afresh each time you open another list, so the list always begins as exactly the jobs behind the number you clicked. Where they leave nothing, the table says “No work orders here match these filters.”
Export
Export in the header downloads what is on screen: the level’s rows with every column, or the list of jobs as filtered. It needs Export reports.The work order list
Every job, with views, filters and bulk actions.